Support and Contact

Warranty and support by the sellers

Contracts and sales are done between users. Requestland is not involved. The warranty and support of products are provided by sellers according to the warranty and return policy on their public profiles. Confirm them carefully before you order.

Please, both buyers and sellers, act responsibly so that everyone is happy. In the event of a problem, please confer with one another and work out a solution. On the seller's public profile, a buyer can find the seller's phone number.

All trades have risks. If you are cheated, report immediately to your local police with the seller's IP address (press IP address button of the chat). Also press the report improper use button of the chat to inform us.

Best effort, no support

The majority of users utilize this service for free, and we rely on donations and minor earnings to keep it running. In essence, we provide no guarantee or support. Requestland is to be used at your own risk. That does not, however, imply that the Land is lawless. We have a zero-tolerance policy for unauthorized use. With AI, we monitor messages, requests, notes, doumos, and other items that go outside the organization. In the future, we will provide free community support, mutual checking, paid support, and discussion lists.

Guide

FAQ

Accounts

  • help_outline I forgot my land ID and can't log in
    Please check your mailbox. Your Land ID is included in the registration email.
  • help_outline I forgot my password
    There is a "Forgot Password" button on the login screen. Follow the instructions on the screen to reset your password.
    If you do not receive the email addressed to the registered email address, you cannot reset your password. To prevent account takeover, we recommend that you set a backup email address in advance, as we will not be able to reset your password even if you inquire that you have forgotten your password.
  • help_outline I cannot obtain a land domain name for my trademark.
    Land domain names are on a first-come, first-served basis in the world. It is possible that someone else already has a land domain name. Trademarks are country-specific, so even if you have registered your trademark, others may be able to legally use your land domain name in another region. We recommend you to get a land domain name early to protect your brand.

Requesters, buyers

  • help_outline I want to cancel / return a purchased product / service

    Check the seller's warranty / return policy
    Please check the warranty and return policy of the seller's public profile.

    Contact the seller in a chat and video session to get an agreement
    Explain and get an agreement.

    Return according to the seller's instructions
    Please follow the seller's instructions to return or refund the fee. There may be a cancellation fee.

  • help_outline I haven't received the shipped item
    First, check the following possibilities.
    • The product is in the mailbox / delivery box.
    • The out-of-office notification is in the post.
    • Received by family members and housemates.
    • It has been returned to the seller.
    • The address given to the seller is incorrect.

    The delivery time depends on the delivery method. It depends on the country / region / delivery company, so please talk with the seller via the chat or video session and wait for the item to arrive. Delivery delays may occur due to consecutive holidays and natural disasters. Please contact the delivery company if necessary.

  • help_outline A product or service is different from the description or broken
    Talk to the seller via the chat or video session.
    If the item may have been damaged during shipping, please contact the shipping company as well. You may be insured by the carrier.
    If you feel that the seller's response is inappropriate as it may be subject to a Consumer Contract Law in your country, please check it first.
  • help_outline A product that seems to be fake or illegal has arrived

    Tell the seller the rationale for determining that it may be fake or illegal, and consult them via the chat or video session to cancel the transaction.

    If you are proposed a product that may be fake or illegal, do not purchase it and report to your local police. Also please press "report improper use" button on the chat.

  • help_outline I can't contact the seller

    If you can't reach the seller via the chat or video session, check the seller's public profile and contact them by phone or email.

  • help_outline Unable to resolve problems with the seller

    If you feel you are cheated, report that immediately to your local police with the seller's IP address (press IP address button of the chat). Also press the report button of the chat.

    If you are unable to resolve a problem with the seller, please contact us via the contact form. If that does not resolve the trouble, consult a consumer protection office of your local government or a lawyer.

  • help_outline I made a mistake in the content of the request and want to correct it.

    To prevent improper use, you cannot delete a request once it has been published. Open the request, press the close button to stop accepting sellers and write a new request.

    If you have sellers in chats, politely say the change or finish the chat if needed.

Responders, sellers

  • help_outline I provided goods and services, but the price is not paid
    Contact the buyer via the chat or video session to request payment.
  • help_outline The purchaser does not come to the store even though I received a reservation
    Contact the buyer via the chat or video session. If necessary, please charge a cancellation fee according to the policy of your public profile.
  • help_outline The shipped item was not delivered and was returned
    Contact the buyer via the chat or video session. Make sure the shipping address is correct.
  • help_outline I can't contact the buyer

    If you can't contact the buyer via the chat or video session, check the buyer's public profile. The buyer may have published a phone number or an email address.

    If you feel you are cheated, report that immediately to your local police with the buyer's IP address (press the IP address button of the chat). Also press the report button of the chat.

  • help_outline Unable to resolve problems with the buyer

    If you feel you are cheated, report that immediately to your local police with the buyer's IP address (press the IP address button of the chat). Also press the report button of the chat.

    If you are unable to resolve a problem with the buyer, please contact us via the contact form. If that does not resolve the trouble, consult a lawyer.

Legal

Contact us / Suggestions for improvements

The personal data you provide will be used only to respond to your inquiry. For other information on how we handle personal data, please refer to our Privacy Policy. By clicking the "Send" button, you are agreeing to our Privacy Policy.

Please send us suggestions for improvements and bug reports. (Limitations and known issues)

Please do not contact us for sales activities.

You can find the version number at the bottom of the help page. Open the Land and tap the "?" button on the top right.