arrow_back_iosSupport

Usage: common

User menu
User menu
  • get_app Install Requestland app on the home screen


    Requestland icon with badge

    You can easily start Requestland app from the home screen. Another benefit is that you can see a notification badge*1 on Requestland icon on the task bar when you have a new message to the user account you are logging in*2. You need to keep the app up to use the notification badge.


    Install button on Chrome

    To add the Requestland icon to the home screen, during you open Requestland app on a browser, do one of the following.

    • Chrome on Windows and Mac: Click Install button on the address bar.
    • Edge on Windows: Click Install button on the navigation bar.
    • Chrome on Android: Tap "Add to Home Screen" from the right menu button of the address bar. Or, tap OK if "Add Requestland to home screen" is displayed.
    • Safari on Mac and iOS: Tap "Add to Home Screen" on the share menu of Safari. The badge is not available on iOS.

    Open system settings and allow your browser (e.g. Chrome) to show the notification badge and sound. You need to keep the app up and logged-in to use the notification badge.

    *1 The notification badge feature is available on Android, Chrome and Edge browsers. So, if you are using MacOS, Chrome is better than Safari because the badge feature is available on Chrome only. Unfortunately, the badge is not available on iOS with any browser.

    *2 The badge is not displayed when you receive a message to any user account you are not logging in.

  • manage_accounts User settings
    Image of user settings menu User settings

    In User's basic information you can confirm and change information such as name and address.

    Press the Edit button to edit. Any information except country and region is not public. Type correct information including name and birthday that match your identity card and credit cards. Some items such as birthday cannot be changed. If you change some of the basic information such as your name, you will need to be verified your identity information.

    While the information is not public, some of the items are visible in your organization. Organization administrators can view and change many items other than your password and email phrase.

    When you make a purchase, your contact will be disclosed to the responder (seller).

  • person User's public profile

    Confirm user's public profile. Your public profile is visible to anyone. For your safety, be careful not to disclose anything you don't need to.

    You can write your nickname, name or stage name in the nickname field. But don't write someone's name because that is strongly prohibited. Your country, region, and purchase history including the number of past requests and purchases can be showen.

    User's public profile for an organization user accounts allow you to write a lot. That is for jobs like lawyers and consultants. Also, if you set it to searchable and specify "Location and business area", it will appear in the search results on the "Search for shops and organizations" page (in plan).

    In closed chats, you can view peer's name, Land ID and IP address for safe trade. You show the same to your peer. (You can know peer's IP address on an email as well.)

  • attach_money Manage currencies and languages

    You can use more than 170 currencies and more than 30 languages. They are too many to handle daily. You have to choose your favorite ones on the "User's basic information" page in advance. If your preferred language isn't listed, choose \"Others\". Once you choose some languages and currencies, you can view them on the "User's basic information" page.

    When you create a request or a receiver, choose one from the list. If you don't have a language you just added in the language selector on a page, visit another page, return to the the page, then choose the language.

    When you search for something with the ALL option in language selection, the first language in your language list is used for the search language. Thus, if your language settings don't match your intent, you won't get correct search results.

  • people_alt Create and manage an organization
    Image of organization settings menu Organization settings and Organization's public profile

    To create an organization, tap the user menu button at the upper right corner to open the user menu. Tap "Create a new organization" to create one for your organization. Once you create a new organization, you will become the first user of the organization and an organization admin. Log in with the first user's Land ID. "Organization settings" has been added to the user menu. First, do the following in the "Organization settings" menu.

    1. Check the contents of the “Basic information” page.
    2. Next, move to the "Public profile" page, tap the + button to create a public profile. You can create one or more profiles for each language. If you want to sell, you must fill in sales policies such as contact information and return policy as they are mandatory by law in many countries.
      The item "Our location and business area" is important. If you use "Tap the map to set location", your organization will be included in the search results of the "Search for shops and organizations" page.
      The logo image will be displayed to your peer during chat sessions and used for the user menu icon. Don't use a facial photo so that anyone can earn regardless of race, gender or age. For sale, an animal photo is also not appropriate.
      Some items are obtained from the basic information and cannot be changed.

    When you want to work in another organization, press one of Land IDs listed under "Switch organizations" in the user menu and log in.

  • people_alt Manage organization users and groups, invite and delete

    User menu → Organization settings → Users, Groups

    1. The Users page displays the list of users and allows you to manage them. You can add, delete users and change users' basic information and password. The date in the list of users is the date that the user last logged in.

      Resetting user's password can be done for a user or for multiple users after selection. A new password is sent to a user by email.

      If the user can't access the email and you need to know the new password, change user's email to your email and then reset the user's password. The user is notified about that.

    2. You can invite users to join your organization. Invitations to Requestland and invitations to your organization are possible. Only organization admins can invite somebody to your organization. To cancel an invitation, press the edit button in the list of invitations and delete the item.
    3. The Group page allows you to manage groups. You cannot add users or groups yet. Initially there is only the "Head office" group that represents the headquarters. In the future, we plan to add management functions for branches and groups.
  • compare_arrows Log in to another organization

    When you want to work in another organization, press one of Land IDs listed under "Switch organizations" in the user menu and log in.

  • compare_arrows Delete organization

    User menu → Organization settings → Delete organization

    Once you delete your organization, all users and data will be inaccessible and will be deleted after a certain period. D-domains will be deleted immediately. They can't be undone.

    Because messages and quotes you sent were copied to your peer, they can continue to read them. Payment subscriptions will be canceled. You won't be refunded for the billing period during which you cancel.

  • people_alt Invite friends and customers to Requestland and your organization
    1. To invite somebody to Requestland, press "Invite friends and customers" on the user menu. If you are an organization admin, you can invite them to your organization as well.
    2. Enter a message and email addresses, then press the Send button. To cancel an invitation, tap the edit button in the list of invitations and delete the item.
  • people_alt Withdraw and delete individual user

    User menu → User settings → Withdraw and delete user

    Withdrawal can be done by pressing "Withdraw and delete user" in the user settings for your individual user. The deletion of individual user account and data will be possible only if there is no belonging organization user account. Organizations have to retain the record of your deal for a certain period of time by law, only administrator users can delete your organization account. If you need, ask them.

    In case of deletion of your individual user, your data will be inaccessible and will be deleted after a certain period. Land domains will be deleted immediately. They can't be undone. Your products and public profiles will become invisible. Because messages and quotes you sent were copied to your peer, they can continue to read them. Payment subscriptions will be canceled. You won't be refunded for the billing period during which you cancel.

    Once you delete your account or data, they will never come back. User accounts and data for an organization and a user may be deleted without any warning if they have no log-in for more than one year.

  • compare_arrows Reset your password when you forget it

    Press the login button and press "Forgot password" to enter the password reset screen.

    Enter one of your Land IDs and press "Send verification code via email" to send a verification code to the registered email. If you do not receive the email, check that your Land ID is correct and look for your junk email folder. The verification code is valid for 4 hours, and if you make a mistake repeatedly, you will not be able to reset it for 20 minutes.

    After entering the verification code, enter the new password and record it. Press "Send".

    Log in with your new password. The password automatically displayed by the browser is obsolete, so enter the new password.

  • folder Create, choose, or delete projects

    To navigate in a project, tap the "Projects" button on the menu bar either create a new project or choose a project from the list of projects.

    In the project, you can move to the "Project menu" page as above by tapping the upper left menu button ("Sell cars" in the picture) in a project.

    When you have the Requestland icon next to the menu button, pressing it brings you back to the project.

    To change the name or properties of a project, open the project, then open project settings from the project menu.

    To delete a project, open project settings from the project menu, press delete project. Then press "Delete project" button.

  • list Lists

    On Requestland a page consists of a list of items and a view of each item typically. You can manipulate them using common techniques. This is a list.

    Screenshot of a list
    • Press the title of the list ("NOTE" in the above image) to reload the list. It is much quicker than the browser's reload button.
    • If the list has the search button search, you can search the list. Full text search is available in some lists.
    • Press the fullscreen buttonfullscreen for full screen. Press again to return.
    • Below the title of the list, you will see two numbers like "8 30". The first number shows the number of items loaded on the list. If the number has the + mark like 30+, there are more items on the server. Scrolling down to the bottom of the list or tapping the number downloads more items. The latter number is the number of items to be read at once. You can change it by pressing it.

    To delete items, press the EDIT button to enter the edit mode.

    Screenshot of editing a list

    Then press items to select. Press again to unselect. Slide your finger or mouse to select multiple items. Then press the trash button delete to delete. They will never come back. To finish the edit mode, press DONE.

    Press the select all buttoncheck_box_outline_blank to select all items. Press check button to unselect all. To delete all items in a list, firstly set the number of items to be read at max, secondly select all items, then delete the selected all items, repeat.

    By pressing playlist_add button, you will enter a modeplaylist_add that you can select contiguous items at once. Press the first item and the last item to select. You can use shift key to do so as well.

    Screenshot of selecting items
    Screenshot of selecting items
  • view_list Views

    In a list, select an item to show its content in a view. This is a view.

    Screenshot of a view
    • Press the title of the view (NOTE on the above view) to reload it.
    • Press the blank to the right of the title to show only sub titles and hide contents. It is a quick way to move to the top of the page or jump to a specific item. Press again to show all. If you press a subtitle, that hides its content.
    • Press fullscreen buttonfullscreen for full screen. Press again to return.

    Press the EDIT button to edit the content. The SEND button sends it to the server.

    Screenshot of a view in edit mode
    • Sometimes the item has been edited and saved by somebody else. In that case an error is shown in order to avert overwriting. Copy what you wrote to somewhere, press the CANCEL button, then edit it again.
  • free_breakfast Short break, open and close time

    ​​Requestland is a place for people to interact each other. It is necessary to match the activities with other persons. So, there is a seven-minute break every hour and a nighttime closure, as health could be compromised if you don't take a proper break.

    For health and well-being, Requestland closes at approximately 7:30 PM for sellers and closes at 10:00 PM for requesters. It opens at 7:00 AM in the morning. Because the opening and closing occur according to the rotation of this planet, the actual time depends on your location.

    Sellers may close their business much earlier than Requestland does. You may not hear from them until the next business day or later.

  • location_on Enabling location service

    Requestland is a map based app. Responders require to provide location information for locality aware transactions and improving local economies. When you are asked for permission for location information, press "Permit". Or, permit the use of location information on the browser and the OS.

    When location information is not available, it estimates your location from IP address. However, the accuracy of the estimation is low, you might have troubles during use.

    Permit on the browser.
    And permit on the OS.