arrow_back_iosSupport

Usage: common

User menu
User menu
  • get_app Install Requestland app on the home screen


    Requestland icon with badge

    Once you add an app icon to your home screen, you can easily start Requestland app from the home screen. Another benefit is that you can see notification banners and the badge on the Requestland icon.

    While you will see notification even if the app is not up on Android, you need to keep the app up and logged-in to receive the notification on Chrome on Mac and Windows. iOS does not allow browser apps to show the badge and notification.


    Install button on Chrome

    To add the Requestland icon to the home screen, during you open Requestland app on a browser, do one of the following. You may need to allow Requestland to show notification on your browser and allow your browser to show the notification on the system settings.

    Android
    • Chrome: Tap "Add to Home Screen" from the right menu button of the address bar. Or, tap OK if "Add Requestland to home screen" is displayed.
    iOS
    • Safari: Tap "Add to Home Screen" on the share menu. The badge on app icon is not available on iOS.
    • Chrome: Use Safari because Chrome on iOS does not support "Add to Home Screen".
    Windows
    • Edge: Click Install button on the navigation bar.
    • Chrome: Click Install button on the address bar.
    Mac
    • Safari: Use Chrome because Safari on Mac does not support "Add to Home Screen".
    • Chrome: Click Install button on the address bar.

    If a project has a notification mark (bell mark) on the project list, you can receive notification emails on activities such as new messages in the project. Unread marks are also displayed. To change, press Edit button on the project list, and press the notification mark to enable or disable it.

    If you add Requestland to the home screen as an app icon as described above, you will receive notifications banners and badges as well.

  • manage_accounts User settings
    Image of user settings menu User settings

    In User's basic information you can confirm and change information such as name and address.

    Press the Edit button to edit. Any information except country and region is not public. Type correct information including name and birthday that match your identity card and credit cards. Some items such as birthday cannot be changed. If you change some of the basic information such as your name, you will need to be verified your identity information.

    While the information is not public, some of the items are visible in your organization. Organization administrators can view and change many items other than your password and email phrase.

    When you make a purchase, your contact will be disclosed to the responder (seller).

  • person User's public profile

    Confirm user's public profile. Your public profile is visible to anyone. For your safety, be careful not to disclose anything you don't need to.

    You can write your nickname, name or stage name in the nickname field. But don't write someone's name because that is strongly prohibited. Your country, region, and purchase history including the number of past requests and purchases can be shown.

    User's public profile for an organization user accounts allow you to write a lot. That is for jobs like lawyers and consultants. Also, if you set it to searchable and specify "Location and business area", it will appear in the search results on the "Search for shops and organizations" page (in plan).

    In closed message sessions, you can view peer's name, Land ID and IP address for safe trade. You show the same to your peer. (You can know peer's IP address on an email as well.)

  • attach_money Manage currencies and languages

    You can use more than 170 currencies and more than 30 languages. They are too many to handle daily. You have to choose your favorite ones on the "User's basic information" page in advance. If your preferred language isn't listed, choose \"Others\". Once you choose some languages and currencies, you can view them on the "User's basic information" page.

    When you create a request or a receiver, choose one from the list. If you don't have a language you just added in the language selector on a page, visit another page, return to the the page, then choose the language.

    When you search for something with the ALL option in language selection, the first language in your language list is used for the search language. Thus, if your language settings don't match your intent, you won't get correct search results.

  • people_alt Create an organization and manage it
    Image of organization settings menu Organization settings and Organization's public profile

    To create an organization, tap the user menu button at the upper right corner to open the user menu. Tap "Create a new organization" to create an organization. You can switch user accounts on the user menu.

    Instead, if you are not logged in, press "Register organization" or "Register shop, family.." or " button to create an organization and the first user. In this case, you cannot switch user accounts on the user menu. So, the previous method is much preferable.

    Once you create a new organization, you will become the first user of the organization and an organization admin. Log in with the first user's Land ID. The setup will be invoked to guide you for basic setup such as adding users and setup receivers.

    For organizations that sell and provide something for a fee, and governmental organizations, guides also guides through organization information verification and identity verification of a user.


    "Organization settings" lists menus for managing organization.


    On public profiles page, you can create and manage profiles for branches and languages.

    You can write many items but, as some items are obtained from the basic information, cannot change.

    If you want to sell, you must fill in a public profile with sales policies such as contact information and return policy as they are mandatory by law in many countries. Until you finish that, you cannot make an entry to a request to sell. The item "Our location and business area" is also important. If you use "Tap the map to set location", your organization will be included in the search results of the "Search for shops and organizations" page.

    The logo image will be displayed to your peer during message sessions and used for the user menu icon. Don't use a facial photo so that anyone can earn regardless of race, gender or age. For sale, an animal photo is also not appropriate.

    On Options and quotas page, you can confirm the usage of features and options. Also you can buy more options or reduce them.


    When you want to work in another organization, press one of Land IDs listed under "My user accounts" on the user menu.

  • people_alt Add users to an organization and manage

    User menu → Organization settings → Users, Groups

    The Users page displays the list of users and allows you to manage them. You can add, delete users and change users' basic information and password. The date in the list of users is the date that the user last logged in.

    To add a user, press the + button. Fill a form with user's name, a Land name, and a temporary password. You can copy a new Land ID and the password of the user at the end of the form. Send them to the user via a safe means. When the user logs in first time, the user will be prompted to input user information including a new password.

    Caution: There is a risk that somebody else steals the temporary password to hijack the account and you can't know that. Use a very safe means to send the temporary password. Email is risky because so many users don't know that their emails are cracked.

    To disable a user's login, open the user and press Edit, then check "Login disabled".

    To disable a user's write operations, open the user and press Edit, then check "Read-only".

    The basic user information has some fields for your use such as Member/Employee ID, User use 1, 2, and 3. user use 3 is invisible to non admin users.

    To reset one or multiple user's passwords, select users and do reset password. A temporary password is sent to each user by email. When the user logs in first time, the user will be prompted to input user information including a new password.

    (Plan) The Group page allows you to manage groups. Initially there is only the "Head office" group that represents the headquarters. In the future, we plan to add management functions for branches, groups and access rights.

  • compare_arrows Log in to another organization

    When you want to work in another organization, press one of Land IDs listed under "Switch organizations" in the user menu and log in.

  • compare_arrows Delete organization

    User menu → Organization settings → Delete organization

    Once you delete your organization, all users and data will be inaccessible and will be deleted after a certain period. D-domains will be deleted immediately. They can't be undone.

    Because messages and quotes you sent were copied to your peer, they can continue to read them. Payment subscriptions will be canceled. You won't be refunded for the billing period during which you cancel.

  • people_alt Invite friends and customers to Requestland
    1. To invite somebody to Requestland, press "Invite friends and customers" on the user menu.
    2. Enter a message and email addresses, then press the Send button. To cancel an invitation, tap the edit button in the list of invitations and delete the item.
  • people_alt Withdraw and delete individual user

    User menu → User settings → Withdraw and delete user

    If you delete a user, you will not be able to login and access your data. The Land name will be deleted immediately.

    Because messages, comments, and quotes you sent were copied to your peer, they can continue to read them. Your obligations to payment and provision of products will not disappear.

    Subscriptions of paid options will be canceled. You won't be refunded for the billing period during which you cancel.

    Withdrawal from Requestland will be done when you delete the individual user and all organizational users you are having. Organization accounts can be deleted only by administration users.

    User accounts and organizations that have not been logged in for more than a year may be deleted without notice.

  • compare_arrows Reset your password when you forget it

    Press the login button and press "Forgot password" to enter the password reset screen.

    Enter one of your Land IDs and press "Send verification code via email" to send a verification code to the registered email. If you do not receive the email, check that your Land ID is correct and look for your junk email folder. The verification code is valid for 4 hours, and if you make a mistake repeatedly, you will not be able to reset it for 20 minutes.

    After entering the verification code, enter the new password and record it. Press "Send".

    Log in with your new password. The password automatically displayed by the browser is obsolete, so enter the new password.

    HINT: You can register a backup email address that receives the same verification code on user's basic information page. You are recommended to do so.

    An organization admin can reset users' password from Users page of the organization menu. If the admin reset a user's password, a temporary password will be sent to the user via email. The user logs in with the temporary password, the user will be prompted to reset user information including a password.

  • compare_arrows You forget your password and you can't read the registered email

    You are recommended to register a backup email address that receives the verification code on user's basic information page.

    In the case of individual user, if you can't read the both email, there is no means to recover login.

    In the case of organization users, an organization admin can change a user's basic user information and reset the user's password from Users page of the organization menu.

    1. First, the organization admin changes the user's email address to her email address.
    2. The admin resets the user's password. Her email will receive a temporary password.
    3. She logs in to the user with the temporary password. She can reset user's basic information with a correct email address of the user.
    4. Reset the user's password again. Then, another temporary password will be sent to the user's correct email address.
    5. The user logs in with the another temporary password, the user will be prompted to setup user's basic information and password.

    Note that the fact of the change of the email address will be sent to the old email address.

  • folder Create, choose, or delete projects

    To navigate in a project, tap the "Projects" button on the menu bar either create a new project or choose a project from the list of projects.

    In the project, you can move to the "Project menu" page as above by tapping the upper left menu button ("Sell cars" in the picture) in a project.

    When you have the Requestland icon next to the menu button, pressing it brings you back to the project.

    To change the name or properties of a project, open the project, then open project settings from the project menu.

    To delete a project, open project settings from the project menu, press delete project. Then press "Delete project" button.

  • list Lists

    On Requestland a page consists of a list of items and a view of each item typically. You can manipulate them using common techniques. This is a list.

    Screenshot of a list
    • Press the title of the list ("NOTE" in the above image) to reload the list. It is much quicker than the browser's reload button.
    • If the list has the search button search, you can search the list. Full text search is available in some lists.
    • Press the fullscreen buttonfullscreen for full screen. Press again to return.
    • Below the title of the list, you will see two numbers like "8 30". The first number shows the number of items loaded on the list. If the number has the + mark like 30+, there are more items on the server. Scrolling down to the bottom of the list or tapping the number downloads more items. The latter number is the number of items to be read at once. You can change it by pressing it.

    To delete items, press the EDIT button to enter the edit mode.

    Screenshot of editing a list

    Then press items to select. Press again to unselect. Slide your finger or mouse to select multiple items. Then press the trash button delete to delete. They will never come back. To finish the edit mode, press DONE.

    Press the select all buttoncheck_box_outline_blank to select all items. Press check button to unselect all. To delete all items in a list, firstly set the number of items to be read at max, secondly select all items, then delete the selected all items, repeat.

    By pressing playlist_add button, you will enter a modeplaylist_add that you can select contiguous items at once. Press the first item and the last item to select. You can use shift key to do so as well.

    Screenshot of selecting items
    Screenshot of selecting items
  • view_list Views

    In a list, select an item to show its content in a view. This is a view.

    Screenshot of a view
    • Press the title of the view (NOTE on the above view) to reload it.
    • Press the blank to the right of the title to show only sub titles and hide contents. It is a quick way to move to the top of the page or jump to a specific item. Press again to show all. If you press a subtitle, that hides its content.
    • Press fullscreen buttonfullscreen for full screen. Press again to return.

    Press the EDIT button to edit the content. The SEND button sends it to the server.

    Screenshot of a view in edit mode
    • Sometimes the item has been edited and saved by somebody else. In that case an error is shown in order to avert overwriting. Copy what you wrote to somewhere, press the CANCEL button, then edit it again.
  • free_breakfast Short break, open and close time

    ​​Requestland is a place for people to interact each other. It is necessary to match the activities with other persons. So, there is a seven-minute break every hour and a nighttime closure, as health could be compromised if you don't take a proper break.

    For health and well-being, Requestland closes at approximately 7:30 PM for sellers and closes at 10:00 PM for requesters. It opens at 7:00 AM in the morning. Because the opening and closing occur according to the rotation of this planet, the actual time depends on your location.

    Sellers may close their business much earlier than Requestland does. You may not hear from them until the next business day or later.

  • location_on Enabling location service

    Requestland is a map based app. Responders require to provide location information for locality aware transactions and improving local economies. When you are asked for permission for location information, press "Permit". Or, permit the use of location information on the browser and the OS.

    When location information is not available, it estimates your location from IP address. However, the accuracy of the estimation is low, you might have troubles during use.

    Permit on the browser.
    And permit on the OS.